SUMMARY -

• Extremely organized, attention to detail, problem solving abilities, punctual and reliable.

• Able to accept an assignment and complete it accurately, in a timely manner.

• Take the initiative to provide relief to over loaded departments.

• Implement and maintain an efficient flow of daily office operations.

• Maintain a calm and positive demeanor in stressful situations.

• Strong interpersonal communication skills with diverse personalities.

EXPERIENCE -

3/1998 – 5/2008 Institute for Health Studies/Summit Research Network, Inc. Okemos, MI Office/Human Resource Manager

• Organize and attend meetings to assist Director with decisions regarding company strategy, including recommending tools for improvement, growth by obtaining new clinical trials and analysis of new study indications, policy-making to ensure that sites remain efficient and to make certain that the safety and needs of the patients and employees are meet and daily operations to ensure optimum patient care and site productivity.

• Collaborate with Director, Associate Director and Advertising Agent for advertising planning and implementation for three Michigan sites, to determine that maximum patient recruitment was being achieved
• Management of revenue and advertising data, monitoring and reporting, including fiscal budget projections.

• Ensure that company policies and SOP’s, HIPAA compliance (Privacy Officer), employment law and relevant HR procedures are followed.

• Supervise all Michigan human resource needs, including interviewing, hiring, counseling, discipline, wage and performance appraisals, morale and motivation, leave time (FMLA), employee benefits and maintain personnel files.

• Create statistical tools and reports utilizing Excel spreadsheets.

• Oversee and set up of two new site openings.

• Maintain doctor’s schedules.

• Administer daily office operations and provide assistance to front office staff with answering and directing phone calls, data entry, checking-in and scheduling patients and assisting clinical staff with administrative tasks.

9/1997 – 5/ 2008 Mental Health Properties Okemos, MI Office Manager (Managed this company and Institute for Health Studies simultaneously)

• Manage A/P, A/R and company bank accounts.

• Oversee renter issues and building management.

• Monitor and report on activities, costs, performance and recommend and create tools for improvement.

• Administer daily office operations, including supervision for administrative staff of two, payroll, employee hiring, appraisals, discipline, scheduling, assisting patients with insurance coverage, medical billing and HIPAA compliance.

1997 - 2003 House of Denmark Okemos, MI Secretary (Part-time)

• Managed data entry, payroll and customer service desk.

1995 – 1997 Staff Builders Home Health Care Haslett, MI Staffing/Case Coordinator

• Managed scheduling of medical staff (25+) to cover home care needs of patients.

• Assessment of employee job performance and client satisfaction, including auditing of field employee documentation.

• Supervision of field staff interviewing, hiring and administrative orientation.

1996 Okemos Psychological Consultants Okemos, MI Bookkeeper/Medical Biller (Temporary Position)

• Managed client accounts, processed charges/payments and processed insurance billing.

1985 – 1995 Okemos Counseling Center Okemos, MI Office Manager

• Administered daily office operations, including establish and coordinate client/patient accounts, all aspects of medical billing, assist client/patients with insurance coverage, collection of outstanding debts, timely payment of operational costs, bookkeeping and payroll.

• Audit client/patient case records to ensure pertinent documentation required to comply with agency and insurance requirements.

1993 – 1994 Lauren Eyres, M.D. & Normand Gilbert, Ph.D. Okemos, MI Bookkeeper (Temporary Position)

• Managed client accounts and company banking needs.

1979 – 1985 Baker & Baker, M.D. Saginaw, MI Receptionist/Secretary

• Front office responsibilities included, telephone answering, maintain patient charts, checking patients in and out, medical billing, scheduling, bookkeeping and various other office duties.

SPECIALTIES -

• Proficient in Microsoft Word and Excel, experience with PowerPoint.

• Time management and ability to meet deadlines.

• Excellent relationship manager.

• Administer Cambridge Neuropsychological Test Automated Battery (CANTAB) assessment.

EDUCATION –

Delta College University Center Bay City, MI

• Completed Medical Terminology and Medical Billing courses.

REFERENCES AND LETTERS OF RECOMMENDATION -

Available upon request.